If your order arrives damaged, defective, or not as described, contact us within 14 days and we will make it right with a replacement or refund.
Frequently Asked Questions
Answers to common questions about your custom art.
How durable is the UV ink?
The print utilizes durable UV ink designed to provide vibrant and lasting color for your memories.
Can I use any type of photo?
You can use any photograph you choose to memorialize, such as pets or loved ones.
What is the difference between the sizes?
The various sizes offer different dimensions, allowing you to select the perfect fit for your home or gallery wall.
Is the artwork waterproof?
While designed for indoor display, please ensure the framed piece is kept away from direct moisture or extreme humidity.
Shipping & returns
Shipping
Delivers to Germany (based on your selected country/region).
Estimated delivery: 3–15 business days after dispatch.
Shipping cost: Free.
Returns
You can request a return within 14 days after delivery. Standard returns have a €4.00 EUR (approximately $4.66 USD) flat-rate return shipping fee, deducted from your refund. Return shipping is free for items that arrived damaged, defective, or incorrect. Items should be unused and in original packaging where possible. Contact us before sending anything back.
